Privacy Policy

Last updated: August 2024

spring-quail is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

Information We Collect

We may collect the following types of personal information:

Contact details including name, email address, and postal address
Property preferences and requirements you provide to us
Communication records including enquiries and correspondence
Technical data including IP address, browser type, and device information
Usage data about how you interact with our website

How We Use Your Information

We use your personal information for the following purposes:

To provide property search and consultation services
To respond to your enquiries and communicate with you
To send relevant property recommendations based on your criteria
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: to provide services you have requested
Legitimate interests: to operate and improve our business
Consent: where you have provided explicit consent
Legal obligation: to comply with applicable laws

Data Sharing

We may share your information with:

Property owners and landlords when arranging viewings
Third-party service providers who assist our operations
Professional advisers such as solicitors when required
Regulatory authorities when legally required

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for three years unless you request earlier deletion or we need to retain it for legal reasons.

Your Rights

Under data protection legislation, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

spring-quail
47 Leopold Street
Sheffield, S1 2GY
United Kingdom

Email: [email protected]